HOW LONG IS THE SHIPPING TIME?
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Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
7-10 Business days
Canada, Europe
8-15 Business days
Australia, New Zealand
8-15 Business days
Central & South America
12-25Ā Business days
Asia
12-15 Business days
Africa
15-30 Business days
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- Tracking numberĀ andĀ insuranceĀ for every order.
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I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allowĀ 1 -Ā 2 business days of processing and production time for your order to ship out.Ā
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WILL I RECEIVE A TRACKING NUMBER?
Once the order is fulfilled you will receive a tracking number to your email which you can use on our website.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email atĀ support@nouvellea.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
Once the order is fulfilled you will receive a tracking number to your email which you can use on our website.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email atĀ support@nouvellea.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
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CAN I CANCEL MY ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be process within 24-48 hours before the fund reflects on customerās bank account.
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be process within 24-48 hours before the fund reflects on customerās bank account.
HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?
Once you have finished adding items to your Cart, simply click the āCheck Outā button on the ShoppingĀ Cart page and we will guide you through the check out process.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer.
HOW SAFE IS MY PERSONAL INFORMATION?
For more information on how we secure and use your information, please consult our Privacy Policy.
Once you have finished adding items to your Cart, simply click the āCheck Outā button on the ShoppingĀ Cart page and we will guide you through the check out process.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer.
HOW SAFE IS MY PERSONAL INFORMATION?
For more information on how we secure and use your information, please consult our Privacy Policy.